Frequently Asked Questions

What reservation transactions can I make online?

The web site enables you to search for flight and hotel availability, create your dream travel itinerary, email an itinerary, and confirm a reservation. For additional information, you can also contact our Customer Service Department in USA and Canada at 1.888.968.5278 our Outside of USA at 011-1-809-567-7330

Please note that the hours of operation are Monday-Friday 8:30 am – 6:00 pm EST

How do I search for a vacation?

Use the vacation search tool on the home page to search for a vacation package. After you enter your search criteria, the web site automatically searches for the best value-priced vacation package. You can then use the selection screens to customize a travel itinerary.

How important are the Terms & Conditions ?

If you purchase a vacation online, you are subject to the Terms & Conditions.The Terms & Conditions are extremely important, we encourage you to make a copy of the Terms & Conditions and read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to the Terms & Conditions.

How do I book an air-only vacation package?

The vacation search tool on the home page allows you to select the type of vacation package you want. This includes an air and hotel package as well as flight-only or hotel-only packages. To search for an air-only package, select the Flight-Only option in the Build Your Vacation area of the search tool.

Why did Easy Travel Resorts return different flight times than what I entered?

When you search for specific departure or return times using the Advanced Search option, the web site returns flight times based on the following criteria: first it searches for the best priced flights. Please note that if your preferred time does not appear, it may be that the air carriers do not have flights available that match your specified times.

How do I book more than one room for a vacation?

To add more than one room to your reservation online, select the number of rooms within the Build Your Vacation search tool and then select the number of adults and children for each room.

Easy Travel Resorts offer group travel arrangements, with a minimum of 10 passengers and 5 hotel rooms. Please contact us for more assistance 1.888.968.5278

How do I find the lowest vacation price?

Use the tips in the list below to search for the best vacation price.

Check the great specials available in the Deals section.
Compare midweek and weekend departure prices.
Price morning departures and late departures to find special pricing for off-peak travel times.
Price a vacation with a weekend stay-over.

How do I know what the vacation price includes?

When you search for a vacation package, the availability prices always include the combined hotel and flight prices, any selected add-on prices, and all applicable air and hotel taxes and fees. The web site does not add any surprise taxes or fees to the air and hotel vacation prices when you confirm the reservation.

How can I Book Now, Pay Later?

Schedule your Automatic Final Payment
Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date

Schedule an Email Reminder
If you’d like to make several payments over time, or charge the final payment on multiple credit cards, you can set up an email reminder. You must select a date that is more than 47 days prior to departure.. 

Important! All payments must be completed no less than 45 days before departure.

Are payments processed on a secure server? How do I know?

Yes, all Easy Travel Resort payments process through a secure server. You know the server is secure by the little closed lock that appears at the bottom right of the Internet Explorer window. You can also see the “secure” url displayed briefly on the bottom left of the screen immediately after you click Complete Booking.

What taxes and fees do I have to pay?

Taxes and fees can include airport facility charges, federal taxes, state taxes, and government fees. The complete vacation package determines the fees and surcharges. The web site includes these fees in all vacation prices that appear on the selection screens. When you search using the vacation search tool, the prices you see in availability include the air and hotel taxes and fees when you book online

What happens when the web site rejects a credit card?

The web site rejects a credit card if the information is entered incorrectly, the credit card is invalid, or the credit card exceeds its limit. If one of these situations occurs, you immediately receive an error message. Please contact us at 1.888.968.5278 professional for assistance.

How can I get a copy of the confirmed itinerary or my e-travel document?

 

When you confirm an online reservation, the web site automatically sends you an email confirmation

to the email address you entered on the Checkout screen. In addition, within three days or less of full payment, Easy Travel Resorts sends an e-travel document to the email address you provided. The e-travel document can include confirmation numbers for hotel reservations and car rentals, destination information.

What forms of personal identification do I need when I depart?

When you travel, you are required to provide identification to verify your identity as well as that of any of your traveling companions. For domestic travel (inside the U.S.), you need to carry a non-expired government-issued photo ID that matches the name on the reservation.

For international travel, for U.S. citizens, acceptable forms of proof of citizenship include:

Valid passport (required for all International destinations)
Certified state-issued (not hospital-issued) birth certificate and a government-issued photo ID
Certified naturalization certificate and a government-issued photo ID.

Married or divorced women, who travel under any name other than that printed on their documentation, must supply a marriage license and/or divorce decree (a copy is acceptable). In addition, special requirements apply to children traveling with only one parent or without parents. For some international travel, countries may not permit entry without a valid return ticket and/or visa or other documentation. Please contact the local embassy or consulate for travel requirements and more information.

How do I cancel my online reservation?

To cancel your reservation and request a refund based on the Terms and Conditions of the vacation package. Please send us an email or call at 1.888.968.5278

How Early Should I Arrive at the Airport?

On the day of travel, please call the airline directly to reconfirm flight times. Recommended airport check in will begin 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.

What can I Bring through Security?

Air travelers may now carry liquids, gels and aerosols in their carry-on bag when going through security checkpoints. All liquids, gels and aerosols must be in three-ounce or smaller containers. All liquids, gels and aerosols must be placed in a single, quart-size, zip-top, clear plastic bag. Each traveler can use only one, quart-size, zip-top, clear plastic bag. For the most up-to-date information on prohibited and permitted items, please visit the Transportation Security Administration website.